❗ATTENTION! We are currently experiencing issues with our email service, which means we can no longer access old emails and may not receive some new ones. Please contact us via WhatsApp!
Customer Service
We are pleased to present you our new customer service via WhatsApp . From now on you can contact us easily and quickly!
- Always available - Our service is available 24/7, with a guaranteed response within 24 hours.
- Fast and discreet communication – No waiting times, just an immediate, tailor-made solution.
- Visual support – Share photos, videos or questions for even better service.
- Personal contact – A professional and accessible experience, tailored to your needs.
Envasamos nuestros bonsáis un 99% sin plástico para contribuir a los objetivos climáticos. El papel y el cartón que utilizamos cuentan con la certificación FSC y son fáciles de recycle♻️.
- Free shipping from €50
- 60-day bonsaiwonder guarantee
- Sustainably shipped in a beautiful box
Plazos de entrega (para pedidos realizados antes de las 08:00):
- NL: Orders are delivered within 1 working day/Saturday
- BE: Orders are delivered within 1 working day
- DE: Orders are delivered within 2 working days
- FR: Orders are delivered within 2-3 working days
- AT: Orders are delivered within 3 working days
- DK: Orders are delivered within 2 working days
- LU: Orders are delivered within 1-2 working days
We offer a 60-day warranty on our bonsais because we are confident that we only sell healthy bonsais. However, it is important to contact us within 14 days of receiving the bonsai so that we can assist you with its care. Often, the issue is not with the bonsai itself but with how it is being cared for. Read more about the warranty here.
Are you looking for a specific bonsai (species) and we do not have it on the website? Send us a message and we will help you further!
We have many more Bonsais that are not listed on our website.